Refund Policy

We want every e-rickshaw driver and EV owner to have a smooth charging experience.

When You Are Eligible for a Refund

• Full Refund: Charger completely fails to deliver power after successful payment (our technical fault)
• Partial Refund: Charging stops before the paid time due to power failure or equipment issue on our side
• Full Refund: Double payment made by mistake for the same session

How to Claim Your Refund

1. Inform our on-site attendant immediately or call 99011 57377 / 97394 62813
2. Show your Razorpay payment receipt/transaction ID
3. Refund will be processed instantly in cash or back to the same UPI/source within 24 hours

No Refund Situations

• Vehicle battery is already full and stops accepting charge
• User unplugs and leaves before paid time ends
• Power cut from electricity board (KPTCL/MESCOM)
• Wrong cable or vehicle-side charging issue

We are here to help – just talk to our attendant!